Home > Rosie Hippo Customer Service Wooden Toys and Games Natural Earth Friendly, Unique, Natural, Handmade

Have a question for Rosie? Let us help you! We take pride in our products and in our customer service.

SATISFACTION GUARANTEE:
Your satisfaction is the utmost importance to us! We want you to be happy with what you buy from us – our business grows from our satisfied customers. Return any item in original condition within 30 days for a prompt merchandise refund. See below for specific Return Policy information.

HOW TO ORDER:
Online: Click here to enter our online store complete with secure online shopping from our home page.

Phone: Call 1-877-57-HIPPO (877-574-4776) for credit card orders (we accept VISA, Mastercard, American Express & Discover). Our office hours are 9am to 7pm ET Monday through Saturday. You can also leave your order information on our voicemail (be sure to leave your phone number also) and we will call back to confirm your order.

Mail: Send your order to the customer service address above with your money order or check (checks are held for 10 business days) or with your credit card information (be sure to include your phone number in case we have questions about your order).

Fax:: Fax your order to us at 1-917-522-9733. We will fax or phone a confirmation.

Email: You can email your order to info@rosiehippo.com. Do not include your credit card information in the email. Please call us with that information at our toll free line: 1-877-57-HIPPO (877-574-4776), or include your phone number so that we can call you.

PAYMENT OPTIONS:
We accept these credit cards: VISA, Mastercard, American Express, and Discover.

All items are payable in full upon ordering.

Your billing address is the name and address to which your credit card bills are sent. This must be exact for us to be able to approve your credit card. If there is a discrepancy in your card information we will need to contact you by phone or email.

Rosie Hippo accepts payment in U.S. dollars by VISA, Mastercard, American Express, Discover, check, money order, or PayPal. Orders will be shipped when payment has cleared (checks need 10 business days to clear). Sales Tax will be added to all purchases when applicable.

Your Credit Card Number and Private Information is required to process your order. See our Security and Privacy Statement

SHIPPING INFORMATION:
The shipping charge covers shipping, handling, and insurance and is for each "ship to" address. Some heavy items do have an extra shipping charge (noted in the description) that is added to your regular shipping. To review our entire Shipping Policy please click here

For Christmas Delivery, order must be placed by noon EST on these dates:
December 17th (Ground)
December 18th (3 Day Select)
December 19th (2 Day Air)
December 20th (Overnight)

RETURN POLICY:
We want you to be happy with what you buy from us - our business grows from our satisfied customers. Contact us via email or phone for a Return Authorization number. Then return any item in its original condition within 30 days for a full and prompt merchandise refund (Note: shipping charges are not refundable). Pack carefully and ship to:

Rosie Hippo Toys
133 N Warren Street
West Hazleton, PA 18202 

PRIVACY AND SECURITY POLICY:
Our Commitment To Privacy - Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.  Here is a link to review the entire Rosie Hippo, Inc. To read our entire Security and Privacy Statement - please click here